1. Who you're contracting with
These terms are between you (the business purchasing the service, "you" or "the client") and Soul In PsyAbstract LLC, a Delaware limited liability company, EIN 30-1491964, operated by Marina Davidov ("Aelin AquaSoul") from Eilat, Israel ("we", "us"). By ordering a chat widget, WhatsApp agent, or Telegram bot from us, you agree to these terms.
2. What we deliver
Depending on the package you order, we build and deploy one or more of:
- An embeddable AI chat widget for your website, trained on information you provide us.
- An AI agent connected to a WhatsApp Business number, answering customer messages automatically.
- An AI bot connected to Telegram's Bot API, answering customer messages automatically.
All three are built around a general-purpose AI language model configured and grounded on the business information you supply (hours, prices, services, policies, FAQs). We do not build fully custom software beyond what's described in your order — if you need custom functionality (payment processing inside the chat, complex booking logic, inventory lookups, etc.), that's scoped and quoted separately.
3. Pricing and payment
Current published pricing (subject to change for new orders; your quoted price is locked in once you accept it):
- Website chat widget: one-time setup fee starting at ₪1,800, with an optional ₪300/month for ongoing content updates.
- AI WhatsApp agent: one-time setup fee starting at ₪4,000, plus ₪600/month for ongoing support and accuracy upkeep.
- Telegram bot: from ₪1,500 as an add-on to an existing widget/agent, or from ₪2,500 standalone.
Setup fees are due before work begins unless otherwise agreed in writing. Monthly fees are billed in advance for the coming month. We accept the same payment methods used across our other services (bank transfer, credit card, PayPal, or crypto, as agreed at order time).
4. Cancellation and refunds
There are no long-term contracts. Monthly support can be cancelled at any time with 30 days' notice by emailing support@sipa-os.org — you'll be billed for the current month and the agent will be taken down or handed over (per your preference) at the end of the notice period.
One-time setup fees are non-refundable once we've begun building the agent, since that work (writing the knowledge base, configuring and testing the model) has real labor cost regardless of whether you keep the agent live afterward. If we haven't started work yet, we'll refund in full.
5. Accuracy and limitations — please read this section
You are responsible for reviewing the information the agent is trained on for accuracy, and for reviewing anything sensitive (pricing that affects a contract, medical or legal advice, safety-critical instructions) before relying on the agent to communicate it unsupervised. We strongly recommend keeping a human in the loop for anything with real financial, legal, health, or safety consequences — the agent is meant to handle the routine, high-volume questions, not to replace a human where judgment matters.
We are not liable for business decisions, lost sales, customer disputes, or damages arising from an incorrect or incomplete answer given by the agent, except where caused by our gross negligence or willful misconduct.
6. Your responsibilities
- Provide accurate, up-to-date business information for the agent to be trained on.
- Tell us promptly when prices, hours, or policies change, so we can update the agent (this is what the optional monthly update fee covers on the website widget tier).
- Comply with WhatsApp's Business Messaging Policy and Telegram's Terms of Service for any agent deployed on those platforms — we configure the integration, but the underlying business account is yours and subject to their rules.
- Not use the agent to send unsolicited bulk messages, spam, or anything that violates the messaging platform's policies; doing so risks the platform suspending your account, which is outside our control.
7. Ownership
You own your business content (the information the agent is trained on) and the conversation data generated with your customers. We retain ownership of the underlying integration code, templates, and configuration tooling we use to build and operate the agent — you're licensed to use the deployed agent for as long as your account is active, not to take the underlying build system for yourself.
8. Third-party services
The service depends on third parties we don't control: the AI model provider generating responses, and (for the relevant tiers) Meta's WhatsApp Business Platform or Telegram's Bot API. If one of those services has an outage, changes its policies, or suspends access, your agent may be affected and we'll work with you on a fix, but we can't guarantee those platforms' uptime or policies.
9. Governing law
These terms are governed by the laws applicable to Soul In PsyAbstract LLC as a Delaware LLC, without regard to conflict-of-law rules. Given that our operations and most clients are based in Israel, we're happy to work out disputes informally first — email support@sipa-os.org before anything formal.
10. Changes to these terms
We may update these terms as the service evolves. We'll update the effective date above and notify active clients of material changes by email.
Contact
support@sipa-os.org · Soul In PsyAbstract LLC, Delaware LLC, EIN 30-1491964, operating from Eilat, Israel.