Who we are
This service is operated by Soul In PsyAbstract LLC, a Delaware limited liability company (EIN 30-1491964). The business is run by Marina Davidov (operating as "Aelin AquaSoul"), based in Eilat, Israel. Contact: support@sipa-os.org.
This policy covers two things at once, because they overlap: (1) this landing page itself, and (2) the AI chat widgets, WhatsApp agents, and Telegram bots we build and operate on behalf of our business clients. If you're a customer messaging one of our clients' AI agents, this policy explains what happens to that message.
What data flows through an AI chat agent — and why we can't promise "we never log it"
We want to be direct about this instead of using vague privacy language: a chat widget, WhatsApp agent, or Telegram bot only works by sending your message to a server for processing. There is no version of this product where your message stays purely on your device. Specifically:
- Website widget: when you type a message into a client's chat widget, that text is sent from your browser to our backend, then to a third-party AI language model provider (for example Anthropic, OpenAI, or another LLM API vendor we use for that client) to generate a reply. The message and the reply are logged on our systems.
- WhatsApp agent: messages you send to a client's WhatsApp Business number pass through Meta's WhatsApp Business Platform (governed by Meta's own Business Messaging policy), then through our integration layer and the AI model provider, the same as above.
- Telegram bot: messages sent to a client's Telegram bot pass through Telegram's Bot API (governed by Telegram's own privacy terms) before reaching our backend and the AI model provider.
What we log and for how long
For each deployed agent we keep:
- Conversation transcripts (the questions asked and the answers given), so the business owner can review what customers are actually asking and so we can fix wrong or missing answers.
- Basic technical metadata (timestamp, channel, and — for the website widget — the page the visitor was on). WhatsApp and Telegram identify the sender by phone number or Telegram user ID, which we store because the platform itself requires it to reply.
- The business's own reference content (menus, price lists, policies, FAQs) that the agent is trained on.
We retain conversation logs for as long as the agent is active for that client, plus a reasonable period afterward for support and dispute-resolution purposes (typically up to 12 months). We don't currently offer an automated self-service "delete my data" tool inside the widget — if you want a conversation deleted, email support@sipa-os.org and identify the conversation (channel, approximate date, business name) and we'll handle it manually.
Who sees the data
- The business client: can see the conversation history for their own agent, because that's the point of the service — they need to know what customers ask.
- Us (Soul In PsyAbstract LLC): for building, debugging, and improving the agent, and for support.
- The AI model provider: processes the message text to generate a response, under that provider's own data-handling terms.
- WhatsApp/Meta or Telegram: as the messaging platform carrying the conversation, under their own terms.
We do not sell conversation data, and we do not share it with clients' competitors or unrelated third parties for advertising.
Website widget and cookies
The embeddable chat widget may use a small amount of browser storage (a cookie or localStorage entry) to remember an ongoing conversation across page loads on the same site. This is functional, not advertising-related, and is scoped to the client's own website.
Disclosure that you're talking to an AI
Every agent we deploy identifies itself as an automated assistant, either in its greeting message or in the widget header. If an agent you're chatting with doesn't make this clear, tell us — that's a bug in our deployment, not intended behavior.
Payment and billing data
If you're a business client paying for this service, payment is processed by third-party providers (bank transfer, card processor, PayPal, or crypto payment processors, depending on what's agreed) — we don't store full card numbers ourselves.
Changes to this policy
We'll update the effective date above if this policy changes materially, and we'll notify active clients by email if a change affects how their agent's data is handled.
Contact
Questions, data requests, or complaints: support@sipa-os.org. Soul In PsyAbstract LLC, a Delaware LLC (EIN 30-1491964), operating from Eilat, Israel.